Leave your feedback here
You can choose to remain anonymous if you prefer, but providing your contact details allows us to follow up and resolve any issues directly with you.
Feedback
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Our promise to you
As a profit-for-purpose organisation, we take your input seriously. When you submit feedback or a complaint to Care to Change, we will:
1. Acknowledge: Let you know we have received your message within two business days (if contact details are provided).
2. Investigate: Review your feedback carefully and fairly, keeping you informed and involved in the process if you have made a formal complaint.
3. Resolve: Work with you to find a practical solution, letting you know the outcome and the exact steps we are taking to improve our services.
Frequently asked questions
Anyone. Participants, family members, carers, support coordinators, our own staff and members of the community can all use this page. You do not need to be receiving supports from us. If you have seen something we should know about, good or bad, we want to hear it.
Yes. You can choose not to leave your name or contact details, and we still review everything that comes in. The trade-off is that we cannot ask follow-up questions or let you know the outcome. If you would rather have support to speak up, a family member, friend or advocate can raise it for you.
Yes, at any time. The NDIS Quality and Safeguards Commission is an independent national body that handles complaints about NDIS supports and services. You can call the Commission on 1800 035 544 or visit ndiscommission.gov.au. You do not need to raise the issue with us first, and making a complaint to the Commission is free.
No. Speaking up is your right, and your supports will not change because you raised a concern. We treat complaints as information that helps us do better, not as a mark against you. If anything about your supports worries you after making a complaint, tell us or the NDIS Commission straight away.
Use the form on this page and choose the reason that fits, or call 1300 515 888 or email info@caretochange.com.au. Tell us who helped you and what they did. We pass compliments straight on to the worker, and it genuinely makes their week.
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